Frequently Asked Questions


Registering to our website makes the process of ordering much easier and quicker for the site and you will automatically receive our special offers.
This is no problem, simply click the 'Forgotten Password' link once you have proceeded to the checkout and follow the easy instructions provided.


Placing an order on our website is easy. Simply browse through our collection using the menu lists provided. When you find an item you would like to purchase, click on the item, select the correct size and quantity and click 'add to basket'. From here you can choose to 'continue shopping' or 'checkout now'. The next stage is to check the items selected in your shopping bag to make sure all the information is correct. If you are happy with your selections, click 'go to checkout'. From here you can either select to pay by PayPal, sign in if you're an existing customer or create a new account if you're a new customer. Simply input the information requested and follow the easy steps to finish placing your order.
If any problems with your order occur, please don't hesitate to contact us. We will answer any queries as quickly as possible.
We currently accept payment from Visa, Visa Debit, Visa Electron, MasterCard, Maestro and PayPal.
Yes, please click on our international delivery to find out more.
The payment will come out of your account immediately.


When you click on a clothing item, boxes on the right-hand side of the page display the sizes available and show the stock status of each size.
We make our online photographs as close to the real colour as possible. Unfortunately we cannot guarantee the colour displayed on your monitors at home will be a perfect match, so differences in colour are possible.

Promotions & Discounts

No unfortunately not, please use your most favourable if you have more than one.
Entering a promotional code is very easy. When you have finished your shopping simply press the 'check out now' button then enter your code in the box provided to receive your discount.
The promotional codes must be entered exactly how they are published, please make sure no added spaces or characters have been entered, and the code has not expired. We do not have control over any promotional codes which have been supplied by third parties.
Yes, this is possible in some cases unless stated otherwise.


Our standard delivery will take 2-5 working days to arrive. If ordered before 2pm, items can be delivered the next working day with a surcharge unless ordered on a weekend or bank holiday, in which case the order will be processed the following working day and delivered one day later.
- If any problems with your delivery occur, please don't hesitate to contact us. We will answer any queries as quickly as possible.

Returns and Refunds

Instructions are provided within every order. Please refer to our delivery & returns policy as well.
All items can be refunded when returned within 30 days of purchase. Please ensure return items are in the same condition as received.
You may return items free of charge without 30 days of purchase.
Simply scroll to the bottom of the page on our website and you will see a box on the right-hand side to enter your email in to, this will allow you to receive our newsletter.
Removing your details from the mailing list is very easy. Simply click the 'unsubscribe' button in the footer of the email to be removed from receiving future updates.
Please take a look at our 'All About Cashmere' page.